FAQs
>   How can I contact you if I have a question?
You can use our live chat option, email us at customerservice@aosom.com or call us toll free at 877...
>   How can I place my order?
You can buy online using PayPal (you do not need an account with PayPal to place an order) or give ...
>   Do you ship to my address?
We can only ship to physical addresses within the continental United States.
>   Can you ship to a PO box, APO or FPO address?
Unfortunately we do not; we can only ship to a physical home and business addresses. We only ship ...
>   How do I track, change or cancel my order?
You can check the status of your order anytime by logging in to our website, under the “Trans...
>   I received my tracking information but it is not showing in the carriers tracking system, what’s going on?
Once we process your order for shipping, it can take up to 24 hours for the tracking information to...
>   How long will it take to receive my shipment?
Our warehouse is located in Lake Oswego, OR, as a general guide it will take 2-5 business days for ...
>   My order arrived damaged or missing a piece, what do I do?
Simply contact our Customer Service department by phone or email and we will be happy to assist you.
>   I did not receive my order, what do I do?
Try logging into your Aosom.com account to track your order. If your tracking information is incorr...
>   I would like to return my order, how do I do that?
First, please review our Return Policy and then give our Customer Service a call at 877-644-9366 an...
>   How does your rewards program work?
Please review our Rewards Program Policy for full details.
>   About Aosom.com
At Aosom, (pronounced "awesome", as in “The Bike Trailer I got from Aosom was aweso...
>   How do I apply my Aosom Rewards Points to my order?
During your checkout procedure you will be given an option to apply your accrued points. On the Sh...
>   Are there Wholesale and Drop shipping Opportunities with Aosom?
Are you looking to sell Aosom Products in your store? Send us an email with the application attache...
>   Get the latest deals and offers available to subscribers only
Bonus, only for our subscribers....Exclusive OffersEligible for Monthly giveawaysLatest DealsSpecia...
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