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Aosom's Fast and Friendly Customer Support
Customer Service
As a general rule, we accept returns for up to 90 days from the date of original delivery. If within 90 days you are not 100% satisfied with your purchase for any reason, just use our easy online self-service Aosom Customer Service Portal. You can also call us during our normal business hours: Monday-Friday, 8AM-4PM PST at (877) 644-9366 to speak to one of our US-based customer service agents.

For products that arrived with minor cosmetic dents or scratches, please contact customer service or open a ticket
  • You have 90 DAYS TO RETURN an item to us in its original condition.
  • Each return or refund request is subject to a 20% restocking fee to cover both our operational and shipping costs.
  • For more information about return shipping, please contact customer service.

Continue to our easy Aosom Customer Service Portal
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