Why do we have Customer Experience Survey？
Because we value your feedback! With suggestions from our customers, we strengthen our website services, functionality, and products, making us more awesome for you. We seek your honest and unbiased opinion so we can keep getting better.
How does the reward part work？
A complete, and accurate review that is accepted by our team, will grant you a 10%-50% off coupon that can be applied to any future order.
How do I participate?
Click [APPLY NOW] below, fill out the required information, honestly share your experience and look forware to a reward after your review is accepted!
There are currently 0 open signup slots available
Fill out and submit your survey profile information
Create an Order & Submit Survey
Shop Aosom.com while taking notes and screenshots on any issues you encounter while shopping. Keep in mind feedback points you think would improve a customer’s shopping experience. Then submit a thorough test report to us after checkout.
Receive a Reward！
Receive a 10%-50% off coupon that can be applied to any future order!
Q: How do signup slots work?
A: Depending on product, a set number of participants is selected for the Customer Experience Survey. When open signup slots are available, the Apply Now button will be active, and the number of remaining slots will be displayed above it. Once the number of needed participants is reached, there will be no further slots available for that survey.
Q: Once I sign up, when can I start the survey?
A: Customer Experience signups are reviewed and approved manually. You will receive an email once you are approved. Once you receive the approval email, you are all set to start shopping and complete the survey! Please be sure to record any problems you encounter during the shopping process in the form of text and screenshots, for submission in your survey.
Q: How long will it take for my survey to be processed?
A: Once you submit your experience survey, in normal circumstances it will be processed within 7 business days.
Q: Are products purchased while participating in this program handled differently when it comes to warranties, returns and customer service requests?
A: We will provide our same standard of service when it comes to warranties, returns and customer service requests for products you purchase while participating in this program.
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