Whether your order is running late, you need to start a return, or you just have a quick question about a product, knowing how to reach Aosom saves you time and frustration. Here is everything you need to know, pulled directly from Aosom.com.
All the Ways to Contact Aosom in the US
| Your Situation | Best Contact Method |
| Need help right now | Live Chat at Aosom.com (24/7) |
| Want to speak to someone | Call Helpline |
| Non-urgent question | Write an Email |
| Check where your order is | Use order tracking at aosom.com/tracking |
| Starting a return | Contact support within 30 days for RMA |
| Item arrived damaged | Contact Aosom within 7 days with photos/Video proof |
How to Use Aosom Live Chat
- Visit any page on aosom.com.
- Look for the AosomBot chat icon in the bottom-left corner of the page.
- Click the icon to open the chat window.
- Type your question to start chatting with AosomBot, which can assist with order tracking, product inquiries, and common support issues.
If AosomBot cannot resolve your question, your chat will be transferred to a live support agent, who is available 24/7 to assist you.
How to Call Aosom Customer Service
- Dial +1-877-644-9366 to contact Aosom customer service.
- Call during support hours: Monday to Friday, 6 AM – 3 PM PST (excluding major holidays).
- Follow the phone prompts to reach the customer support department.
- Speak directly with a US-based agent for help with orders, returns, or shipping questions.
Keep your order number ready to get faster assistance.
Contact Aosom by Email
- Open your email application or webmail service.
- Compose a new message and send it to customerservice@aosom.com.
- Clearly explain your issue or question in the email.
- Include your order number and relevant details to help the support team assist you faster.
Aosom typically responds within 24 hours.
Aosom Mailing Address for Customer Support
If your situation calls for written correspondence, Aosom’s address is:
Aosom LLC, 27150 SW Kinsman Rd., Wilsonville, OR 97070
Most issues are handled faster through chat, phone, or email, but the mailing address is available when you need it.
What to Prepare Before You Reach Out
Having the right information ready cuts down your wait time significantly:
- Your full name
- Your order ID or order number
- Your tracking number for shipping-related issues
- The email address linked to your account
- Photos or a short video if your item arrived damaged or defective
How to Start a Return or Get a Full Refund
Aosom accepts returns for any reason within 30 days of the original delivery date. To begin, contact customer service within that window to receive a Return Merchandise Authorization (RMA) number. There are no restocking or processing fees. Once your item is confirmed back at the warehouse, your refund processes within 2 to 3 business days, though your bank may take an additional 3 to 7 business days to post the funds.
What to Do If Your Order Arrived Damaged
Do not send anything back without getting in touch first. If your item arrived with minor cosmetic dents or scratches, or is defective, you must report it within 7 days of delivery. Contact the support team and provide photos or a short video. From there, the team will issue a full refund or arrange a replacement. For the RMA process, see the Returns section above.
How to Find Answers on Your Own
From there you can also access the Shipping FAQ, Shipping Policy, Returns and Refunds page, and Cash Voucher Policy without needing to contact anyone directly.
Report Issues or Send Feedback to Aosom
Aosom provides a Suggestion and Dispute page where customers can report concerns about customer service or delivery experiences.
- Suggestion & Dispute Page: https://www.aosom.com/page/suggestion-pre
Use this page to report suspicious behaviour, service issues, or delivery problems. - General Feedback Page: https://www.aosom.com/page/provide-feedback
Customers can submit general feedback or suggestions to help improve services.
This option allows customers to communicate concerns directly with Aosom and receive appropriate assistance.
How to Reach Aosom Through Social Media
You can also reach Aosom through its official social media channels. Customers may send a direct message if they need assistance or want to ask a question.
Sending a direct message on these platforms is another way to contact the support team or stay updated with the latest products and announcements.
Choosing the right contact method depends on the type of help you need. Live chat works best for quick assistance, while phone and email are useful for more detailed order or return issues. Preparing your order details before reaching out can make the process faster and smoother. By using the appropriate support channel, customers can resolve questions, track orders, or request assistance more efficiently.
FAQs
Response time depends on the contact method used. Live chat usually provides immediate assistance, while email responses typically arrive within about 24 hours. Phone support allows customers to speak directly with an agent during service hours for faster help with order or return issues.
Yes, customers can contact customer support to ask questions about product specifications, availability, or shipping details before placing an order. Live chat and email are commonly used for pre-purchase inquiries. This helps shoppers confirm product information and make more confident buying decisions.
Yes, customers can contact Aosom without creating an account by using live chat, phone support, or email. These contact options are available for general questions, order assistance, or product inquiries. Providing order details or relevant information helps the support team assist more efficiently.