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Privacy Policy
Aosom, LLC Privacy Policy
1. Introduction

Aosom, LLC (“Aosom”) is dedicated to protecting your personal information and informing you about how we use your information. This privacy policy applies to your use of the Aosom website and all other related services (collectively the “Site”). This Privacy Policy should be read in conjunction with the Terms of Use and is integrated into the Terms of Use. All capitalized proper nouns not defined in this Agreement will have the same definitions and meanings as defined by the Terms of Use. Please review this Privacy Policy periodically as we may revise it from time to time. If you do not agree with or accept our Privacy Policy in it’s entirety, you must not access or use the Site. If you use the Site following a change to the terms of this Privacy Policy you agree to accept the revised policies.

2. Information Collected

At Aosom, we collect personally identifiable information (“PII”) and non-personally identifiable information (“Non-PII”) from you. Personally identifiable information is information that can be used to identify you personally. Non-personally identifiable information is information that must be combined with other information to identify you personally.

  • Personally Identifiable Information Collected

You will not be required to provide us any information when you visit our Site. However, if you wish to contact us or if you wish to submit any User Content you may be required to submit your name, email or additional contact information.

  • Non-Identifying Information

Whenever you use our website, we may collect Non-PII from you, such as your IP address, zip code, gender, browsing history, search history, and registration history, interactions with the Site, usage information, location, referring URL, browser, operating system, data usage, data transferred, and Internet service provider. We may also collect information including but not limited to postings you make on the public areas of our website, messages you send to us, and correspondence we receive from other members or third parties about your activities or postings.

  • Customer Reviews & Comments

You may leave, and we may request you to leave, customer reviews detailing your expiernce using our site. You are not required to leave any customer reviews; if you do, your customer reviews may be reposted on our site and/or elsewhere for marketing purposes. By leaving a customer review, you consent to allow us to reuse the review for whatever purpose we deem necessary.

You may also leave comments and feedback on our Site or be asked to participate in surveys and/or leave feedback on your experience using our Site. You agree to allow us to use your comments in our discretion, including granting us permission to re-post your comments for marketing purposes. Likewise, you agree to allow us to use any feedback for the purpose of re-posting for marketing purposes.

  • Images/Media Uploaded

Depending on our Site’s functionality, you may be able to upload images and media. By using our Site, you consent to allow such images and media to be used by us and also represent and warrant that you own the images and media and are not in violation of any copyright, trademark or any other rights owned by a third-party. Such images and media may be stored by us for future use in our discretion.

  • Customer Lists

You may, from time-to-time, create a saved “wishlist” to allow you to ‘save’ products for later purchase. You allow Aosom to save this data on our Site for later use. Similarly, your product browsing history, cart data, and on-site search may be saved for later use. You consent in allowing Aosom to share this data with third-parties for marketing purposes.

3. Use of Your Information

Some of your information will be visible to us or other users of the Site to facilitate communication. We use various tracking mechanisms, like Magento, to track the use of customers on our Site. We will never sell your information without your permission; however you agree that we may use your information in the following ways:

  • To provide any services offered and to operate the Aosom Site.
  • To enhance or improve our users’ experiences.
  • To to contact you via email or other electronic communcations where you have an inquiry.
  • To notify you of additional Aosom updates.
  • To share your information with third party partners or third parties hired by us to perform functions, market additional products and servies, and provide services to us subject to the obligations consistent with this Privacy Policy and on the condition that the third parties use your information only on our behalf and pursuant to our instructions.
4. Accessing, Editing, and Removing Your Information

If you have any questions or wish to review, change, or access any of your information collected by us, please contact us at dataprocessing@aosom.com. Additionally, if you wish to opt out of our data collection practices or would like us to remove any of your information from our databases, please contact us. After you have cancelled your account please be aware that we may keep inaccessible copies of your PII and non-PII subject to our data retention policies.

5. Cookies and Tracking

We currently use cookies on our Site. Please see our Cookies Policy here.

6. Third Party Access to Your Information

Although you are entering into an Agreement with Aosom to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and others to allow you to access the Site.

Throughout the course of our provision of our services to you, we may delegate our authority to collect, access, use, and disseminate your information. It is therefore necessary that you grant the third parties we may use in the course of our business the same rights that you afford us under this Privacy Policy. For this reason, you hereby agree that for every authorization which you grant to us in this Privacy Policy, you also grant to any third party that we may hire, contract, or otherwise retain the services of for the purpose of operating, maintaining, repairing, or otherwise improving or preserving our website or its underlying files or systems. You agree not to hold us liable for the actions of any of these third parties, even if we would normally be held vicariously liable for their actions, and that you must take legal action against them directly should they commit any tort or other actionable wrong against you.

7. Law Enforcement

You agree that we may disclose your information to authorities if compelled to by a court order. Additionally, you agree that we may disclose your information if we reasonably believe that you have violated US laws, the terms of our Terms of Use or our Privacy Policy, or if we believe that a third party is at risk of bodily or economic harm. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you and release your information without receiving any request to third parties where we believe that it is proper to do so for legal reasons, where your actions violate any US laws or any other country having jurisdiction over us, our Site, or our Terms of Use. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants. We may release your information under the conditions listed in this paragraph whether it is to individuals or entities and to any state or federal authorities, as required.

8. Opt Out of Commercial, Non-Commercial Communications and Do Not Track

If you decide to provide us with your contact information, you agree that we may send you communications via text and emails. However, you may unsubscribe from certain communications by notifying Aosom that you no longer wish to receive these communications and we will endeavour to promptly remove you from our mailing list or communications once we have received that request. We currently do not offer functionality for you to opt out through “do not track” listings. If you wish to opt out of certain communications or information collection, please contact us at dataprocessing@aosom.com.

9. Third Parties

Aosom or other users may post links to third party websites on Site, which may include information that we have no control over. When accessing a third party site through our Site, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties. Aosom bears no responsibility for the information collected or used by any advertiser or third party website. You must review their electronic agreements and privacy policies to understand how their information collection practices work.

10. Security Measures

We make reasonable attempts to protect your information by using physical and electronic safeguards. However, as this is the Internet, we can make no guarantees as to the security or privacy of your information. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.

11. Your California Privacy Rights

Aosom permits residents of the State of California to use its Site, and complies with the California Business and Professions Code §§ 22575-22579. If you are a California resident you may request certain information regarding our disclosure of personal information to any third parties for their direct marketing purposes. Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. Although we do not disseminate your information to third parties without permission, you must presume that we collect electronic information from all visitors. You may contact us at information@aosom.com with any questions.

12. Age Compliance

We intend to fully comply with American and international laws respecting children’s privacy including COPPA. Therefore, we do not collect or process any information for any persons under the age of 18. If you are under 18 and using our Site, please stop immediately and do not submit any information to us. In the event that you become aware that we have inadvertently collected any information from users under the age of 18, please contact us immediately.

13. International Transfer

Your information may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. PII and Non-PII that is submitted to Aosom will be collected, processed, stored, disclosed and disposed of in accordance with applicable U.S. law and this policy. If you are a non-U.S. user, you acknowledge and agree that Aosom may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such information may be stored on servers located outside your resident jurisdiction. U.S. law may not provide the degree of protection for information that is available in other countries.

14. Merger and Acquisition

In the event that Aosom is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your information may be sold or transferred as part of that transaction. Please be aware that once the information is transferred your privacy rights may change.

15. Amendments

Like our Terms of Use, we may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will modify the date listed on this Agreement or we may contact you. You must agree to the amendments as a condition of your continued use of our Site. If you do not agree, you must immediately cease using our Site and notify us of your refusal to agree by e-mailing us at customerservice@aosom.com.

16. Information

If you have any questions or require additional information related to our information collection practices, please contact us at dataprocessing@aosom.com,

Aosom, LLC Cookies Policy
17. Introduction

Aosom, LLC (“Aosom”) is committed to protecting your personal information and ensuring your experience with us is as safe and enjoyable as possible. This Cookies Policy should be read in conjunction with our Privacy Policy (which can be read here) and our Terms of Use (which can be read here). Our Cookies Policy explains how and why we use “cookies” within our website, software, or other services.

18. What Are Cookies?

Cookies are small amounts of information in the form of text files sent by websites to computers, mobile phones, or other devices when you visit a website or use a mobile application. Although cookies do identify a user’s device, cookies do not personally identify users. Cookies allow companies to do various things, such as: tailoring content, personalizing website visits, and ensuring the security of any online experience. Cookies typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a randomly generated unique number or other value. Cookies cannot be used to run programs or deliver viruses to your computer. Additionally, mobile devices may use other tracking files which are similar to cookies (for example iOS devices use Apple’s ‘identifier for advertisers’ (IDFA) and Android devices use Google’s Android ID). In the context of tracking within Resold, the concept of a cookie will include a mobile device identifier for the purpose of this Cookie Policy. Cookies may come in different formats. Session cookies are temporary cookies that remain in your browser until you leave a website. Persistent cookies remain in your browser for a longer period of time. Third-party cookies are cookies that are loaded onto your browser by third-parties. Third-party cookies are usually a type of persistent cookie and are stored until you delete them or they expire based on the time period set in each cookie.

19. Our Use of Cookies

Aosom uses cookies to distinguish you from other users, including, potentially, mobile device identifies. This helps us to improve Aosom’s website and provide you with the best user experience possible. Please be aware that cookies may be used on Aosom’s website whether or not you have created an account or submitted information to us. We may use the following cookies:

  • Strictly Necessary Cookies. These are cookies that are required for the operation of Aosom’s website, such as to enable you to log into secure areas and access different features.
  • Performance Cookies. These cookies recognize and count the number of Aosom users and to track user navigation and Aosom interaction/behavior. This information is used to improve the way Aosom’s website function.
  • Functionality Cookies. These cookies recognize when you return to Aosom’s website, enable personalized content and recognize and remember your preferences.
  • Targeting Cookies. These cookies record your visit to Aosom’s website, including the individual pages visited and the links followed.
  • Third-Party Cookies. Some of the persistent and session cookies used by Aosom’s website may be set by us, and some are set by third-parties who are delivering services on our behalf. For example, we use Google Analytics to track what users do on Aosom’s website so we can improve the design and functionality.

Generally, the strictly necessary cookies and some performance and functionality cookies only last for the duration of your visit to a website or expire when you close out of Aosom’s website: these are known as ‘session cookies’. The functionality cookies and some targeting and performance cookies will last for a longer period of time: these are known as ‘persistent cookies.’ We use session and persistent cookies for the following reasons:

  • Authentication, Personalization, and Security. Cookies help us verify your account and device and determine when you are logged in, so we can make it easier for you to access Aosom’s website and to provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials and for security purposes.
  • Performance and Analytics. Cookies help us analyze how Aosom’s website is being accessed and used, and enable us to track performance of Aosom’s website. For example, we use cookies to provide insights regarding Aosom’s website performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites.
20. Third-Party Cookies

When you use Aosom’s website, you may also receive cookies from third-parties. The information collected by such third-party cookies is governed by their privacy policies. We may use third-party cookies for the following reasons:

  • To allow our business partners to perform analytics and collect information and serve you advertisements.
  • To share information with third-parties to gain insights and marketing information based on how you use Aosom’s website.
  • To provide to social networks to better understand how users interact through the Internet.
  • To optimize Aosom’s website.
  • To remember your user preferences and logins.
21. Lawful Basis for Cookies Used

We use cookies to ensure that Aosom’s website functions as intended and to provide you with any services that you may have requested. Additionally, we use cookies based on your consent, where required by law, as stated within the Privacy Policy.

22. Opting out and Blocking Cookies

The cookies we use are designed to optimize your experience using Aosom’s website. If you do not wish to receive cookies, most online browsers and custom device settings allow you to change your cookie settings. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser or device. To block Android ID on your Android device, you should follow this path: Google Settings > Ads and then turn on ‘Opt out of interest-based ads’. To block the IDFA on your iOS mobile device, you should follow this path: Settings > General > About > Advertising and then turn on ‘Limit Ad Tracking’. Please note however, that (as with other websites and apps) by blocking or deleting cookies used on Aosom’s website you may not be able to take full advantage of Aosom’s website. Opting out of any Internet-based advertising will only work for the browser you are currently using; any additional browsers or devices with which you access Aosom’s website must be opted out of separately. Some opt-outs may only work if your browser accepts cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another device, you may be required to opt-out again. Please note that if you choose to refuse cookies, portions of Aosom’s website may not function properly. For more information related to your cookie settings, please use the “Help” option located within your browser. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information regarding the management of cookies on your browser.

23. Internet Tracking

We may also use other online services to track your behavior, geolocation, and usage on Aosom’s website. We use Google Analytics to help us measure traffic and usage trends for Aosom’s website. Additionally, Google Analytics helps us understand more about the demographics of our users. You can learn more about Google’s practices at https://policies.google.com/privacy/partners, and you may opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

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