When you place an order on Aosom.com whether it’s outdoor furniture, pet supplies, home goods, or sporting equipment the first thing most shoppers want to know is: when will it arrive? The short answer is that most customers in the contiguous United States can expect their order within 4 to 8 business days from checkout. Here’s exactly how that breaks down.
Processing Time vs. Transit Time
Aosom splits delivery into two stages:
- Processing (24 hours): Aosom picks, packs, and hands your order to FedEx or UPS
- Transit (3–7 business days): The carrier delivers to your door
The transit clock starts only after processing is complete. Orders placed on weekends won’t begin processing until the next business day, so factor that in when estimating arrival.
Delivery Timeframes by Order Type
Aosom ships all standard orders via FedEx and UPS with free shipping to the 48 contiguous United States. There is no expedited or overnight shipping available, and no minimum order value is required.
There is one notable exception. Products under the Monarch Specialties brand carry a longer estimated delivery time due to extended processing and transit requirements.
| Order Type | Processing Time | Transit Time | Total Estimated Time |
| Standard Orders | ~24 hours | 2–7 business days | ~3–7 business days |
| Monarch Specialties | 1–2 business days | 3–7 business days | ~5–10 business days |
If you need an item by a specific date, build in enough buffer to account for the full estimated window plus any potential carrier delays (see below).
Shipping Address Restrictions
Aosom US does not ship to:
- Alaska or Hawaii
- APO/FPO military addresses
- US Protectorates such as Puerto Rico
- PO Boxes
- International Addresses (any address outside the US)
All deliveries must go to a verified physical address within the contiguous 48 states.
Tracking Your Order
Once your order ships, Aosom emails you a tracking number. Check your status via FedEx, UPS, or your Aosom account under My Orders.
Important: Due to high carrier demand, scan failures are common. Your tracking may show no movement even while the package is on its way. Some customers only see an update once the package is delivered.
Common Reasons Your Aosom Order May Arrive Late
- Carrier capacity issues – FedEx and UPS are behind on fulfillment guarantees due to extremely high demand across the US
- Tracking scan failures – packages are picked up but not scanned correctly, creating the false impression of no movement
- Monarch Specialties orders – these carry a separately published, extended ETA of 6–12 business days total
- Inaccurate delivery address – an incorrect address or postcode at checkout will delay or prevent delivery
Damaged Packages
Aosom states that the company is not directly liable for any loss, theft, or damages that occur during delivery. If a package arrives damaged, contact Aosom’s customer service team to begin a claim.
What to Do If Your Order Is Late
If your order has not arrived by the Guaranteed Delivery Date stated in your order confirmation email, Aosom offers a formal remedy through their On-Time Delivery Guarantee program:
- You will receive a $5 off voucher for your next order if the package does not arrive by the guaranteed date (limited to once per order)
- The guarantee applies only to registered account holders guest orders are not eligible
- To claim the voucher, fill out the On-Time Delivery Guarantee application form on Aosom’s website
- A delivery attempt made on or before the guaranteed date counts as on-time, even if that attempt was unsuccessful
To reach Customer Support directly, Call +1-877-644-9366 or email customerservice@aosom.com. Service hours are Monday through Friday, 6am to 3pm PST, excluding major holidays.
FAQs
Aosom mainly operates as an online retailer and does not focus on traditional physical storefronts. Most products are sold through its official website and online marketplaces. Orders are shipped directly from warehouses to customers rather than being purchased in-store.
Aosom typically accepts several standard payment methods to make the checkout process convenient for shoppers. Customers can usually pay using major credit cards, debit cards, and sometimes digital payment services like PayPal. The available options may vary slightly depending on the region or platform used for purchase.
Many products sold by Aosom include a limited warranty that covers manufacturing defects and product faults. The length and terms of the warranty may vary depending on the brand or product category. Customers are encouraged to review the warranty information listed on the product page before making a purchase.