Yes, Aosom is trustworthy. It is a legitimate online retailer founded in 2009 with an A+ BBB rating, accreditation in both the USA and Canada since 2016, and over 52,000 verified Trustpilot reviews across its regional websites. It is not a scam.
This review covers everything you need to know before buying from Aosom including company background, verified ratings, real customer reviews, payment safety, and answers to the most common questions.
1. What Is Aosom?
Aosom is a global e-commerce company with headquartered in Wilsonville, Oregon, USA. It sells home furniture, garden products, fitness equipment, pet supplies, and children’s toys across more than 11 countries.
The company operates separate regional websites for each country, including aosom.com (USA), aosom.co.uk (UK), aosom.ca (Canada), aosom.de (Germany), aosom.ie (Ireland), aosom.it (Italy), aosom.pt (Portugal), aosom.fr (France), aosom.es (Spain), aosom.ro (Romania), aosom.pl (Poland), and aosom.nl (Netherlands).
Aosom also sells through Amazon, Walmart, eBay, Wayfair, and Newegg under its sub-brands: HOMCOM, Outsunny, PawHut, Soozier, Qaba, Vinsetto, Kleankin, and Durhand.
2. Is Aosom a Legitimate Company?
Yes. Aosom is a registered business with a verified physical address, independent BBB accreditation, and a 15-year operating history.
BBB Accreditation
Aosom LLC (USA) has been BBB-accredited since September 2016. Aosom Canada Inc. has been accredited since March 2016. Both hold an A+ BBB rating, the highest grade available. This is independently assessed, not purchased.
Physical Warehouses
Aosom operates warehouses in Oregon, Tennessee, New Jersey, Georgia, and California. In Canada, its warehouse space totals over 730,000 sq ft. These addresses are publicly listed on Google Business and the BBB directory.
Verified Marketplace Presence
Aosom products are actively listed on Amazon, Walmart Marketplace, eBay, Wayfair, and Newegg. All five platforms vet their sellers independently. Sustained presence on all of them confirms Aosom operates as a legitimate retailer.
3. Aosom Trustpilot Scores by Region
Trustpilot only allows confirmed buyers to leave reviews. Aosom has over 52,000 verified reviews globally.
| Region | Website | Score | Reviews | 5-Star |
| USA | aosom.com | 4.4 / 5.0 | 1,705 | 72% |
| UK | aosom.co.uk | 4.4 / 5.0 | 14,205 | 77% |
| Canada | aosom.ca | 4.5 / 5.0 | 6,307 | 78% |
| Germany | aosom.de | 4.5 / 5.0 | 7300 | 77% |
| Ireland | aosom.ie | 4.4 / 5.0 | 3,591 | 81% |
| Italy | aosom.it | 4.6 / 5.0 | 28,000+ | 83% |
| France | aosom.fr | 4.4 / 5.0 | 16,850 | 80% |
| Spain | aosom.es | 4.4 / 5.0 | 4409 | 81% |
| Portugal | aosom.pt | 3.3 / 5.0 | 154 | 49% |
| Netherlands | aosom.nl | 4.0 / 5.0 | 55 | 68% |
4. Real Customer Reviews
Here are genuine, verified reviews from Trustpilot across different countries and product types. Both positive and critical reviews are included.
Positive Reviews
| ★★★★★ Sophia S. — USA | December 2025 “I had a very good experience with AOSOM. I ordered a beautiful coffee table and received it in 3 days! I had some difficulty understanding the instructions, so I emailed them. I received a response in under 24 hours and the issue was fully resolved.” |
| ★★★★★ Rachael Caldwell — USA | January 2026 “Phenomenally fast shipping! Wasn’t the lowest price found online for what I purchased but the free fast shipping most certainly made up for it! Will absolutely be returning to make future purchases.” |
| ★★★★★ Amelia Spahn — USA | January 2026 “Great large size cat litter box, seems high quality to me! Super fast delivery, I live in the USA eastern time zone. Happy customer — thanks!” |
| ★★★★★ Bill — USA | December 2025 “Absolutely love the chicken coop! My daughter-in-law loves to have a garden but where we live, you have to constantly fight to keep the deer, squirrels, turkeys, birds from digging up and eating everything. This solves the problem completely. Great quality and fast delivery.” |
| ★★★★★ Richard Poirier — USA | December 2025 “I purchased a ramp for my dogs to be able to get on the bed. The quality of the workmanship of the ramp was excellent, communication was excellent. The price was more than fair compared to others on the market. I highly recommend Aosom.” |
| ★★★★★ M. Webb — USA | November 2025 “I’m very pleased with this attractive black metal four-piece fence! It forms a neat square around my planter, keeping deer away from my flowers while adding a stylish touch to the garden. The material quality exceeded my expectations.” |
| ★★★★★ Claudia Mayol — USA | December 2025 “I absolutely loved the galvanized steel large catio. I’m a petite woman, and although it took me some time to build it, the instructions were pretty clear and the structure could be built by one person. Outstanding product.” |
| ★★★★★ Richard Sigler — USA | December 2025 “Putting the chair together was pretty straightforward. My husband had a disabling stroke and this shower chair has made such a difference it used to take 6 transfers to get him in the shower, now it takes 2. Our lives are easier. I am very very pleased.” |
5. Is It Safe to Pay on Aosom?
Yes. All Aosom websites use HTTPS encryption. Major credit cards and PayPal are accepted, both of which offer buyer protection.
There is no verified history of Aosom taking payment and not fulfilling orders. Every complaint we found relates to product quality or delivery timing, not fraud or non-delivery.
Some automated trust score tools give aosom.com a lower rating based on technical signals. This is not consistent with the evidence: 52,000+ verified Trustpilot reviews, A+ BBB rating, and active listings on Amazon and Walmart.
6. Buying Tip From Aosom
- Use your regional site such as aosom.com for the US, aosom.ca for Canada, aosom.de for Germany. Each site has local pricing, delivery, and support.
- Check the return window. In the USA, returns are accepted within 30 days. You can review the full details on the Aosom return policy.
- For damaged items, contact Aosom within 7 days of delivery with photos.
- If you bought through Amazon or Walmart, return through that platform, not Aosom directly.
- Email is fastest. Send queries to customerservice@aosom.com. Most satisfied customers used email support.
- Read item-level reviews before purchasing. Quality can vary between product line
- You can also contact Aosom’s customer support team 24/7.
Final Verdict
Aosom is a trustworthy, legitimate retailer. It has an A+ BBB rating, dual accreditation since 2016, and over 52,000 verified Trustpilot reviews averaging 4.4 to 4.6 stars globally. The key signs of a scam non-delivery, payment fraud, zero support are all absent.
Quality on some lower-priced items can be inconsistent, and service can slow during busy periods. These are normal limitations for any large retailer, not red flags.
Use your regional Aosom site, read product-level reviews before buying, and contact support with photos if anything arrives damaged. You are in safe hands.
FAQs
Yes, for the vast majority of orders. Once your order ships, you can monitor its progress using the Aosom order tracking page provided with your shipment confirmation. A small number of reviews mention minor differences such as shade variations or slight spec changes on budget items.
Aosom has a 100% BBB complaint response rate. Verified reviews show that damaged or defective items are typically resolved by sending replacement parts or a full replacement, often without requiring the original to be returned. Email support at customerservice@aosom.com is the fastest channel, with most reviewers reporting a response within 24 hours.
Yes. Aosom has a 15-year track record, an A+ BBB rating, and over 52,000 verified Trustpilot reviews. Many reviewers note they were hesitant the first time but were satisfied enough to become repeat customers. One reviewer summed it up: “First time purchasing from Aosom and I have to say I’m very impressed.”