Aosom allows most products purchased on its United States website to be returned within 30 days of receipt. Customers must contact customer service to obtain a Return Merchandise Authorization (RMA) before sending an item back. Returned items should include the original packaging and accessories, and refunds are processed after the returned item is received and verified.
This authorization ensures that the Return is Tracked and processed correctly by the warehouse team.
Key Features of the Aosom Return Policy
| Policy Feature | Explanation |
| Return window | 30 days from the date the item is received |
| Authorization | An RMA number is required before returning a product |
| Restocking fees | No additional restocking or processing fees |
| Packaging requirement | Items must be returned with original packaging and accessories |
| Refund timeline | Refund requests are typically processed within several business days |
These rules help Aosom verify returned items and ensure the refund process is handled correctly.
Who Pays for Return Shipping?
The cost of return shipping depends on the reason the item is being returned.
| Return Situation | Shipping Responsibility |
| Product arrived damaged or defective | Aosom may provide prepaid return labels depending on the situation. |
| Item not as described | Aosom may provide prepaid shipping |
| Customer changed mind or ordered wrong item | Return shipping may be paid by the customer |
This structure is common among large online retailers and helps balance customer flexibility with operational costs.
How to Return an Item to Aosom
The return process generally follows a few straightforward steps.
1. Contact Customer Support
Customers should contact Aosom within the allowed return period to request an RMA authorization.
2. Receive Return Instructions
Once the request is approved, customer support provides instructions on how to return the item.
3. Prepare the Item for Shipment
The item should be packed securely using the original packaging and include all accessories or components.
4. Send the Item Back
The return shipment must be completed within the timeframe specified after receiving the RMA authorization.
Once the returned product arrives at the warehouse, it will be inspected before the refund or replacement is processed.
What Happens if an Item Arrives Damaged?
If a product arrives damaged, defective, or missing parts, the issue should be reported quickly. Customers typically need to contact support and may be asked to provide photos or videos to verify the problem.
After verification, Aosom may offer one of the following solutions:
- Replacement parts
- A replacement unit
- A partial or full refund
This process helps resolve product issues without requiring unnecessary returns in some cases.
How Long Does the Aosom Refund Process Take?
Once the return is approved and the item is received at the warehouse, the refund process begins.
Refund timelines generally involve two stages:
| Refund Stage | Typical Timeline |
| Refund issued by Aosom | about 5–7 business days |
| Bank/payment processing | additional 3–7 business days |
Actual timing may vary depending on the payment method used during checkout.
Aosom Order Cancellation Policy
Customers who need to cancel an order should do so as soon as possible.
If the order has not yet shipped, the cancellation can usually be processed quickly and the refund is issued within a few business days.
If the order has already shipped, the package may need to be returned or refused upon delivery before a refund can be processed.
Holiday Return Extensions
During holiday seasons, Aosom sometimes extends its return period to accommodate gift purchases.
For example, orders placed between November 1 and December 31 may be returned until January 31. This allows customers to return gifts that may not be suitable after the holiday period.
How Long Does Shipping From Aosom Take?
Many shoppers asking about the return policy also want to know how long shipping from Aosom takes, since delivery time can affect return decisions.
Most orders placed through the US Aosom website follow a general shipping timeline like this:
| Order Stage | Estimated Time |
| Order processing | usually within 1 business day |
| Standard shipping | typically 3–7 business days |
| Large furniture deliveries | may take 5–10 business days |
Shipping times depend on product size, warehouse availability, and carrier schedules.
Aosom Warranty Coverage
In addition to the return policy, many Aosom products are covered by a limited one-year warranty.
This warranty generally applies to products from Aosom brands such as:
The warranty typically covers manufacturing defects in materials or workmanship.
The Aosom Return Policy allows customers to request returns within 30 days of receiving an order, provided you obtain a Return Merchandise Authorization (RMA) and return the item in its original condition.
Refunds are usually processed within several business days after the returned item is received and inspected. Combined with relatively fast shipping times, this return process helps provide a flexible and convenient shopping experience for customers purchasing from Aosom.
FAQs
Returning an item without the original packaging may be difficult because most returns require the product to be sent back with its original box and accessories. If the packaging is missing, it is best to contact customer support first to check whether the return can still be approved.
In some cases, replacements may be offered instead of a refund. If a product arrives damaged or has missing parts, the support team may provide replacement parts or a replacement unit depending on product availability.
Yes, a return request may be declined if it does not follow the official return process. For example, returns sent without an authorized RMA or items returned outside the allowed return period may not be accepted.
Yes, proof of purchase is usually required when requesting a return or warranty service. Order details help customer support verify the purchase and confirm that the item is eligible for return or replacement.
Large items such as furniture can generally be returned, but return arrangements may vary depending on the product size and shipping method. Customers may need to coordinate pickup or shipping instructions through customer service.