1. Q: When do Aosom’s Black Friday offers start and end?
A: Our Black Friday offers start on November 3 and continue through Cyber Monday, December 1.
2. Q: What’s the difference between a price drop, a promo code, and a voucher?
Price drop: a direct reduction applied to the product.
Promo code: to be entered at checkout for an extra discount, also valid on already discounted items.
Voucher: can be combined with both of the above to maximize your savings.
3. Q: What is your shipping policy during Black Friday?
A: We do our best to ship your orders quickly. However, due to high demand, slight delays may occur.
Please check the product page for estimated delivery times.
4. Q: What is your return and exchange policy during Black Friday?
A: All purchases made during Black Friday are covered by our standard return and exchange policy.
Please keep the original packaging and visit our “Returns & Exchanges” page for specific timelines and instructions.
5. Q: Do you offer a price guarantee or price match?
A: Yes, we offer a special Black Friday Price Guarantee.
6. Q: What should I do if a promo code doesn’t work?
A: Check the validity period of the code and make sure it applies to the items in your cart.
Some codes may exclude certain products or require a minimum purchase amount.
If the issue persists, please contact our customer service team for assistance.
7. Q: Will sold-out items be restocked?
A: We do our best, but we can’t guarantee that all out-of-stock items will be restocked during Black Friday.
You can sign up for restock notifications on the product page and check back on Cyber Monday for a final chance.
