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Customer Say Policy
1. Eligibility
The Aosom Review Activity is open exclusively to customers who have made a purchase. Participants must be 18 years of age or older.

How to Participate
Visit aosom.com, submit your video review, and complete the upload successfully to join the activity.

Submission & Voting Windows
Video Submission Period: Videos must be submitted within each calendar month (e.g., October 1, 2025, 12:00 AM – October 31, 2025, 11:59 PM).
Voting Period: Submitted videos will be open for voting from 12:00 AM on the 1st of the month until 11:59 PM on the 10th of the following month (e.g., October 1, 2025 – November 10, 2025).
Each item may only be entered once.

Content Guidelines
Please avoid uploading videos that include:
❌ Personal privacy: Faces or personal information of others without their consent.
❌ Third-party content: Unauthorized music, video clips, or other brands’ trademarks/logos.
❌ Irrelevant content: Content not related to the product being reviewed.
❌ Poor video quality: Blurry, excessively shaky, or out-of-focus footage that prevents clear viewing.
❌ Poor audio quality: Background noise or low volume that makes narration unclear.
❌ Prohibited content: Any advertising, indecent, or offensive material.

Additional Entry Rules
Standard data rates may apply if you access the website from a mobile device, and you are solely responsible for such charges. Automated entries are prohibited. Use of disposable, temporary, or forwarding email addresses is not allowed. Only entries submitted with a valid email address are eligible.
In the event of multiple entrants using the same email account, the “authorized account holder” will be considered the entrant. The authorized account holder is defined as the natural person assigned an email address by an internet service provider, online service provider, or other organization responsible for assigning email addresses for the relevant domain. Aosom reserves the right to disqualify any individual who tampers with the entry process.

2. License Grant
By submitting your photo or video, you grant Aosom a worldwide, perpetual, irrevocable, royalty-free, fully paid, non-exclusive, transferable license to use your content at Aosom’s sole discretion. This includes but is not limited to use on Aosom webpages, social media platforms (Instagram, Facebook, TikTok, Pinterest, Twitter), promotional emails, advertisements, and other marketing initiatives in any media now known or later developed.
Aosom may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter, or edit your content in its sole discretion, without obligation or compensation to you. You also grant Aosom the right to use your username, real name, image, likeness, caption, location, or other identifying information in connection with any use of your content.
If selected as a winner, your information may also be included in a publicly available winners’ list.

3. Winner Selection
One (1) winner will be selected each calendar month during the activity period. Winners are chosen based on the highest number of video likes, as determined after the 10th of the following month. Aosom’s decisions are final and binding in all matters related to the activity.
Eligible entries for a given month will not roll over into subsequent months. Potential winners will be notified by email within five (5) business days of selection.
If a winner does not respond within ten (10) days, or is found ineligible or non-compliant with these rules, the prize will be forfeited, and an alternate winner may be chosen at Aosom’s discretion—even if the original winner had already been announced. Aosom is not responsible for changes in email, phone number, mailing address, or other contact information.

4. Prizes
Each winner will receive a $100 Aosom voucher, valid for purchases on aosom.com.
-The voucher may be combined with Aosom points and discount coupons.
-Only one voucher may be used per order.
-Vouchers are valid only for Aosom-branded products.

5. Release of Liability
By accepting a prize, each winner agrees that Aosom and its employees, contractors, officers, affiliates, and partners shall not be liable for any injuries, losses, or damages of any kind resulting from participation in this activity or the acceptance, possession, misuse, or use of any prize.
Aosom is not responsible for:
-Incorrect or inaccurate entry information.
-Technical errors caused by systems, equipment, or human mistakes.
-Failures of internet, phone lines, hardware, software, or networks.

Aosom reserves the right, at its sole discretion, to cancel or suspend the activity if fraud, viruses, bugs, or other causes beyond its control compromise the integrity of the contest.