Outsunny 10' x 13' Steel Outdoor Pergola Gazebo Backyard Canopy Cover

we received this with box not damaged so the dented poles were not done in transit. We carefully followed instructions matching parts to letters. The top fron bar sags in the middle and no way to correct or precent it. some of the screw holes were oversize enough that screws would not tighten. We have built many pieces of furniture and gazebos prior to this so are mot novices. This was the lowest quality of anything we have ever put together

Think it's a nice metal pergola.. took around 4 hours to put together.. I'm praying it will be sturdy during thunderstorms..

some one had started to put this together and stripped 2 bolts and then they must have sent it back it is ci and c2

(Purchased and assembled early April in WI)I want to preface my review by stating I assembled this completely solo, and not the 3 person minimum as stated on the product, so take what you will out of this review. I consider myself to be "relatively handy" at DIY, but I am not a professional.1. The product arrived in a giant, heavy box but all the pieces were accounted for and nothing was broken, damaged, etc. One of my "S" bars (the top beam pieces of the pergola) was a bit scuffed. That was it.2. The instructions straight up suck. The whole assembly is only about 8 steps when it should have been about 20 or more. They try and jam 3-4 steps into 1 step and only provide photos. There are no written instructions, and the photos are not always obvious on what it's trying to show. This resulted in a lot of disassembly and re-assembly on my part to correct my errors. You need to look at every little detail in those photos to make sure your screw holes are facing the correct way, which is represented with a very tiny dot on the images.3. I assembled as much as I could indoors on carpet/linoleum flooring as it was raining outside at the time. All beams, legs, etc were done indoors until the weather cleared up.4. Once the weather cleared up, I assembled what I would consider the worst part (considering I was alone) which was attaching the legs together with the beams to get it standing. The process itself isn't terrible, but it was extremely difficult alone.5. Once the legs are standing on their own, the rest of the assembly is pretty simple and self explanatory.6. Attaching the canopy rail isn't terrible, but again, a pain solo. The canopy material is that of umbrella type material. Mine did not tear during assembly and appeared strong.The hands down most frustrating part of this assembly was trying to do everything alone, and that's no fault of the product. The unclear photo instructions is their fault, though.In the end, the pergola is very stable and looks very nice. My backyard neighbors commented immediately after I finished to say it looked really good. I'm sure they enjoyed watching me struggle.I absolutely recommend using a quality screwdriver and not the junk provided with this. Seeing the photos of the "bending" legs tells me that they did not tighten the screws properly. I used a ratchet screwdriver, and fully tightening the screws corrects this easily.I also did not have any issues of the beams or pieces "bending like tin cans" as another reviewer described. All pieces felt tough and sturdy, good metal material, and I dropped pieces several times onto a cement patio with no scuffing or bending.None of my screws stripped during assembly. I had no issues with holes not aligning. I again point this to user/assembler error. If they don't line up, you did something wrong.In the end, this pergola really makes my backyard look more appealing and inviting, and I look forward to being able to enjoy the summer under it.

I bought the gazebo with retractable roof nice product good materials except for the 4 post that come in 5 pieces after putting them together it seems ok but if it were my name on the box I would make it 1 solid post . I live in Chicago and we have some good windy days .will see how if goes will report back in a yr . As far as customer service goes OMG !!!! Congratulations on a solid staff . My order was missing a part and you team did a great job of getting me the parts and keeping me up to date as to what and where it was . I have to say this was about the best customer service I have ever delt with . Keep up the good work . And please if you can make your post 1 piece. I understand its because of shipping damage that it's this way . Would recommend your products. And will buy from you again . Ron M .